1/11/2024 0 Comments Algona transfer station![]() ![]() “We really wanted to inform as many people as possible about this new service,” said Matt. Alejandra and Matt worked together to develop paid Facebook ads, in both English and Spanish, that introduced the service to customers in King County and encouraged them to “Go Online to Check the Line.” Other outreach efforts included sponsoring radio traffic reports and announcing the new service through newsletters, press releases, and social media. To get the word out about the new service, Alejandra and SWD Communications Specialist II Matt Manguso teamed up for outreach efforts. “That included having our transfer station operators help doing some unloading for people that had difficulties it included putting up signs at transfer stations with wait times.” ![]() “Our goal was to speed up the time people spent at our transfer station,” Alejandra added. Customers are charged for the weight difference of the loaded vehicle to when it’s empty. In addition to installing web cameras at the six urban locations and displaying wait times on the website, SWD also installed reader boards outside of the scale house to inform customer of the average wait time, “from when they weigh in, to the tipping floor – which is where you dump your garbage – dump, get back in, come out and weigh out at the scale” said Alejandra. This platform works well on a mobile phone as well, so you can check it right before you leave, just to make that really good decision,” added Alejandra enthusiastically. “It’s just a really customer service focused aspect we wanted to make it easier for them and also drive some more information online. Customers can determine if visiting another facility might potentially cut down on their wait time. Photos of transfer station entrances are updated every 60 seconds and feature a disposal wait time after weigh-in. With a mobile-responsive web layout, customers can enjoy a seamless experience from desktop view to mobile view. We wanted to give customers the ability to make a more informed decision about when they should make the trip to dispose of their garbage and recycling.” By installing a web camera that shows the line leading up to the scale house allows customers to go online and check how long the line is. Solid Waste Division (SWD) Special Projects Manager Alejandra Calderon was the lead on the project, and oversaw implementation and outreach of the web cams at the six transfer stations.Īlejandra emphasized the practicality of the mobile-friendly website and its functionality: “What we wanted to do was improve the customer experience at our transfer stations. ![]() Web cameras at King County’s Algona, Bow Lake, Factoria, Houghton, Renton and Shoreline recycling and transfer stations help customers plan their trips using which shows the line of vehicles waiting to enter the facilities and facility wait times. With an on-the-go lifestyle, customers are looking for ways to reduce waiting in lines. ![]()
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